If You Cancel Your Holiday :
You or any member of your party may cancel their travel arrangements at any time. Written notification or an email to that effect from the person who made the booking must be received at our office. The cancellation charges applicable are as per the published cancellation policy in the booking voucher.
If We Change or Cancel Your Holiday :
We do plan the arrangements in advance. It is unlikely that we will have to make any changes to your travel arrangements. Occasionally, we may have to make changes and we reserve the right to do so at any time. If there are any changes, we will advise you of them at the earliest possible date. We also reserve the right under any circumstances to cancel your travel arrangements by assigning reasons to you.
If we are unable to provide the booked travel arrangements due to reasons beyond our control (e.g. bad weather, Terror Acts, Unstable Govt. etc):
-
We shall first try to offer alternative dates for the tour if the tour hasn’t already commenced.
-
If the tour has already commenced, then we shall refund the booking price/fee charged to you on a pro-rata basis depending on the portion of the tour utilized by you.
-
In all circumstances, however, our liability shall be limited to refunding to you the price we charged as tour fees.
If you want to change your holiday plan
After confirmation of services, if you wish to change your travel arrangements in any way (e.g. your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible. Any request for changes must be in writing from the person who made the booking. All cost incurred due to amendment will be borne by you.
If you have a complaint
If you face any problem during your holiday, please inform the relevant supplier (e.g. your hotelier, transporter etc.) and/or our representative immediately who will endeavour to set things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us, with your booking reference and all other relevant information. However, please be advised that while we are happy to assist you in the redressal of your complaint, if any, we will be able to extend only our best efforts in managing/coordinating your complaint with the respective service provider. All third party service providers are independent contractors who are at no time under our control or supervision.
Our liability
In case any promised travel arrangements are not provided by Nature Advisor’s employees or agents as promised, we will compensate you up to the limit of the cost of such arrangements.
Nature Advisor does not accept any responsibility for third-party services or service providers like hotels, transport etc. For example, transporters are responsible for travel delays while hotels are responsible for inefficient service or lack of hospitality.
Nature Advisor is only a tour operator. At no time shall Nature Advisor be held responsible for your acts of misdemeanour/omission and your personal affairs. For example, Nature Advisor shall not be held responsible for ensuring the safety of your personal belongings, travel documents, etc. at any time before, during or after the holiday.
Holiday Insurance
You are requested to purchase your own travel or holiday insurance. Nature Advisor shall not be held responsible for this service. However, you can also purchase the same from Nature Advisor.
Exactness Not Guaranteed
Nature Advisor cannot and does not guarantee the exactness of any service in the package. For example, photographs of the interiors of hotel rooms posted on our website have been provided by the respective hotels. Hence, Nature Advisor does not guarantee the visual appeal of your room. Nature Advisor wants you to have an enjoyable experience but we cannot and do not guarantee or represent that such a package will be as per your perception or imagination.
General Notes
Nature Advisor will inform you of any change in prices and only after your confirmation, we will proceed with the booking. There will be no reduction in cost for any unutilised service.
Surcharges may be applicable over and above the package cost for the requested period. Nature Advisor will inform you of such costs at the time of booking or before confirmation.
You need to make an advance payment at the time of confirming the tour and make the balance payment 35 days prior to the departure of the tour.
Forfeiture of deposit
Nature Advisor reserves the right to forfeit the non-refundable, interest-free deposit paid by you in the following situations: a) If you cancel the booking b) If you fail to adhere to the payment schedule c) If you are unable to get the visa of any country d) If you are unable to travel because of sickness, on medical grounds or any other reason. The scale of cancellation charges mentioned under ‘Cancellation Policy’ shall be applicable and binding.
Important
These are the sole and complete terms and conditions governing the tour operations, supplemented only by the User Agreement. No employee of our company or any agent has the authority to amend, modify or change these conditions, and you are advised to rely on the term “as is”. Nature Advisor reserves the right to change or modify these ‘Terms and Conditions’ at any time without notice.